Released on = January 10, 2007, 11:27 am

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = eGain's solution to play key role in BASEL II compliance

Press Release Body = Slough, United Kingdom, January 10, 2007 - eGain Communications
Corporation (OTC: EGAN.OB), a provider of top-rated* customer service and contact
centre software for in-house or on demand deployment, is today announcing it has
been selected to implement its eGain Knowledge AgentT software across all 2,400
customer facing staff within Yorkshire Building Society.

Yorkshire Building Society has selected eGain's knowledge management software to
support fast and quality customer service delivery across its entire product range.
An additional objective of the implementation is to demonstrate the Society's
compliance to risk management as part of BASEL II regulations.

Robert Matthews, Head of Strategic Liaison, Yorkshire Building Society, commented:
"We have achieved the prestigious accolade of 'Lender of the Year' by Mortgage
Magazine for the last two years and are always looking at ways to better serve our
customers. In this highly competitive market, providing fast and accurate
information is key. eGain will enable us to continue to improve our service delivery
by developing a collaborative approach to knowledge sharing and then making this
available enterprise-wide in the most intuitive way possible."

eGain was selected in November 2006, following a competitive pitch against other
companies operating within the same field. eGain's solution will replace Yorkshire
Building Society's existing intranet based knowledge repository. The implementation
will enable Yorkshire Building Society to review and improve its processes, progress
change requirements quickly and flexibly, and keep the Society's vast amount of
information up-to-date and easily accessible through keyword searches. Designing the
information delivery from the customer's perspective will enable the Society to
provide the right information to clients, promptly.

eGain's knowledge management solution is being implemented for Yorkshire Building
Society's Savings information in the first instance. This pilot is due to go live in
January for 2,000 users, with over 750 knowledge articles authored and available for
access. Thereafter it will be rolled out across all products and services and will
be used by all 2,400 of the Society's multi-disciplined contact centre and branch
staff, to support customer services across their 1.25 million customer accounts.

Andrew Mennie, General Manager and Vice President EMEA, eGain said: "We are thrilled
to see Yorkshire Building Society embrace the broader benefits of eGain's knowledge
management software. It is an excellent tool for validating risk management and
demonstrating control of procedures. The Society is again proving itself to be very
forward-thinking in this implementation".

* Source: 2005 Patricia Seybold Group's bull's eye report on cross-channel,
cross-lifecycle customer service - overall capabilities, knowledge management,
architecture and analytics; 2005 Forrester Wave report on eService.

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. Trusted by prominent enterprises
worldwide, eGain has been helping businesses achieve and sustain customer service
excellence for more than a decade. 24 of the 50 largest global companies rely on
eGain to transform their traditional call centers, help desks, and web customer
service operations into multichannel customer interaction hubs. These hubs enable
dramatically improved customer experience, unified multichannel customer service,
end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (United
States), 1753-464646 (UK and rest of Europe).

About eGain Service
eGain Service is the industry\'s most comprehensive customer interaction hub software
suite and the first solution to support short message service (SMS) customer service
interactions, as well as next-generation web self-service, chat, cobrowsing, email,
fax, postal mail, notification management, call tracking and resolution, knowledge
management, and service fulfillment.

Available for on-premise or on-demand SaaS deployment, eGain Service is built on
eGain CIHT Platform, the industry\'s most comprehensive, integrated and flexible
customer interaction hub platform. Based on a 100% J2EE architecture, it includes
out-of-the-box integration with leading business applications, content management
systems, and call center infrastructure solutions. With its fine-grained
service-oriented architecture (SOA), eGain CIH platform enables rapid development of
powerful applications.

For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp


Media contacts
eGain UK
Kerry Hallard / Nicola Craft
Buffalo Communications Ltd
Tel: +44 (0) 207 292 8680
Email: egain@buffalo.co.uk

Melody Curtis
eGain Communications Ltd
Tel: +44 (0) 1753 464687
Email: mcurtis@egain.com

Web Site = http://www.egain.com

Contact Details = jabayan@egain.com
650-230-7532
650-230-7600
eGain Communications
345 E. Middlefield Rd
Mountain View, CA 94043